Frequently Asked Questions
When will my order ship?
Product orders are usually processed in 1-3 business days and shipping time is 10 - 13 business days. When your order shiped, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.
If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap. email@example.com
Please see all of our Shipping Policies.
You may cancel or modify your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a customer satisfaction guarantee.
To return your order, please email: firstname.lastname@example.org and always include your order number and full name.
How To Change My Order?
You are allowed to modify your order and address details within (24) hours of purchase. Please contact email@example.com as soon as possible with your change requests, label the subject line: Change my order, and make sure to include your Full name and order number. We will confirm with you once the changes have been made.
Damaged / Defective
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:
Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
Attach your photos to an email and send them to firstname.lastname@example.org
Please include your Order Number, Full name, and brief description.
You will receive an email within 24 hours confirming that your damaged replacement will be processed.
Who do I contact for inquiries?
For all press inquiries, email email@example.com and your email will be forwarded to the right person!
What methods of payment do you accept?
Accept payment: American Express, Diners Club, JCB, Mastercard and Visa.
If the transaction is approved, the amount will be reserved and you will receive an order confirmation to your email. If the transaction is not approved, your order will be cancelled.
If we have not answered all of your questions in this customer service section, please contact our customer servcie, we will reply you within 24 hours.
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