Return and Exchange Policy

Return & Refund Policy

When products can be returned or exchanged?

Change of mind, Damage or Defective product.

Return period times:

The time period for return or exchange. Our policy lasts 180 days. If 180 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

What situation does the product eligible for return service?

To be eligible for a return, your item must be New, unused, and in the same condition that you received it. It must also be in the original packaging.

What do customer get after returning?

After returning customer get a refund for the products.

Process for getting a return?

First, please send an email stating that you want to return or exchange a product for some reason (you don't like it anymore, want to change to another product, are not ready to receive it, etc) and proof of your purchase to our customer support Email: Our support member will help you.

Who will provide the return shipping fee?

All Products in our store is eligible for free return service. the return shipping fee will be covered by us. Please contact customer service and ask for free return if you are not satisfied with the products.
We have no restocking fee for return products.

Can I cancel my order?

If you want to cancel the order, please request within 24 hours

Process for claiming?

You need to capture the details of the damaged product and please send us some pictures or videos of the product to our customer support:

Refunds: Refunds will be issued back to your original form of payment. it could take 5 - 7 business days to have your refund issued and for your account to be accredited.

Missing refunds (If applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Warm Notes: Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss.

Return Address:

Address: Hang Wan Building, 42-44 Granville Road, Tsim Sha Tsui, Kowloon, Hong Kong
Business Number:  +(852)95665503
Service Time:
Monday-Friday 9:00am - 5:00pm (Reply within 2 Hours)